Microsoft ITM

Microsoft lacked a centralized way for employees to explore internal roles, so people often left for growth opportunities elsewhere. I led UI/UX design for the Internal Talent Marketplace, a platform built to keep that talent in-house by making internal mobility effortless.

Role: Lead Product Designer
Years: 2023
Scope: UI/UX Design, Strategy

Challenge

Moving internally within Microsoft was slow and difficult, so when employees wanted to grow, leaving was often easier than staying. The challenge was to make internal mobility fast and easy enough that employees could find their next role inside the company instead of leaving to find it.

Impact

$0k+ Saved

Per Internal Move

0% Lower

Attrition Risk for Employees

$0 Million

Saved in Hiring Costs per 500 Placements

Collaboration

As the lead product designer, I worked closely with product managers, engineers, and researchers, mapping how employees discover and act on opportunities and aligning the experience with both user needs and technical realities, then carried the work through to a clean engineering handoff.

Research & Planning

Working with engineering and business partners, I mapped how employees move from discovering opportunities to understanding fit and taking action. That work exposed breakdowns in how information, guidance, and actions connected, shaping a flexible system, organized around opportunities, career planning, and progression, that stayed clear and navigable for both employees and managers.

Initial Wireframes

These wireframes served as the starting point for the project, establishing the core structure and user flows. As feature requirements evolved during the process, the design adapted to meet changing needs while maintaining the foundational experience.

Design Directions

I explored three design directions that would work as both a Teams app and a web experience, each with different levels of visual detail: mild, medium, and spicy. The medium direction (middle one) was chosen because it struck the right balance, offering flexibility across platforms while bringing the right amount of visual flair to keep the experience engaging, effective and modern.

Key Experiences